Developing a methodology for assessing virtual teams’ performance perception

 

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International Journal of Productivity and Performance Management

ISSN: 1741-0401
Previously published as: Work Study

Online from: 2004
Subject Area: Performance Management and Measurement
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Developing a methodology for assessing virtual teams’ performance perception

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Document Information:

Title:	Developing a methodology for assessing virtual teams’ performance perception
Author(s):	Pedro Gustavo Siqueira Ferreira, (Industrial and Systems Engineering Graduate Program, Pontifical Catholic University of Parana, Curitiba, Brazil), Edson Pinheiro de Lima, (Industrial and Systems Engineering Graduate Program, Pontifical Catholic University of Parana, Curitiba, Brazil and Federal University of Technology – Paraná, Curitiba, Brazil), Sergio E. Gouvea da Costa, (Industrial and Systems Engineering Graduate Program, Pontifical Catholic University of Parana, Curitiba, Brazil and Federal University of Technology – Paraná, Curitiba, Brazil)
Citation:	Pedro Gustavo Siqueira Ferreira, Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, (2012) "Developing a methodology for assessing virtual teams’ performance perception", International Journal of Productivity and Performance Management, Vol. 61 Iss: 7, pp.710 - 729
Keywords:	Comprehension, Operation strategy, Operations management, Perception, Performance measures, Virtual teams
Article type:	Research paper
DOI:	10.1108/17410401211263827 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams. Design/methodology/approach – Through the combination of existing models for performance measurement, a methodology of using focus groups for identifying virtual team's performance perceptions and comprehension is proposed and tested. Findings – Preliminary findings show that virtual teams could express their perception about companies’ goals and performance requirements, and could also improve their commitment to companies’ operations strategy by performance gaps assessment. Research limitations/implications – The proposed methodology was tested in a portion of a team just to validate the applicability of such methodology. Practical implications – Preliminary findings show that virtual teams could express their perception about companies’ goals and performance requirements, and could also improve their commitment to companies’ operations strategy by performance gaps assessment. Originality/value – Literature is scant both on gender issues in performance measurement, as well as on virtual teams. This paper contributes to both areas, while evaluating the impact of such methodology in virtual teams.

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