Virtual Team Effectiveness: Investigating the Moderating Role of Experience with Computer-Mediated Communication on the Impact of Team Cohesion and Openness John R. Carlson (Department of Information Systems, Baylor University, Waco, TX, USA), Dawn S. Carlson (Department of Management, Baylor University, Waco, TX, USA), Emily M. Hunter (Department of Management, Baylor University, Waco, TX, USA), Randal L. Vaughn (Department of Information Systems, Baylor University, Waco, TX, USA) and Joey F. George (SCIS Department, Iowa State University, Ames, IA, USA) Volume 25, Issue 2. Copyright © 2013. 18 pages. OnDemand Article PDF Download Download link provided immediately after order completion Available. Instant access upon order completion. DOI: 10.4018/joeuc.2013040101 Source title: Journal of Organizational and End User Computing (JOEUC) Sample PDFCiteFavorite

Top Abstract The work of virtual teams is increasingly important to today’s organizations, work that is accomplished predominantly via computer-mediated communication. The authors investigate the moderating role of experience with instant messaging on the team interpersonal processes (cohesion and openness) to team effectiveness relationship in virtual teams. Data were obtained from 365 virtual team members using survey methodology and analyzed using hierarchical moderated regression and multilevel analyses. They found that team cohesion has a main effect on team effectiveness. Team openness has a main effect and is moderated by experience with instant messaging, i.e., strengthens the relationship. Understanding the role of team interpersonal processes and the role of the communication media will allow managers to more effectively build virtual teams and provide effective training and support. Using the theoretical lens of channel expansion theory the authors expand theoretical, empirical and practical knowledge of this area.

IGI Global: Virtual Team Effectiveness: Investigating the Moderating Role of Experience with Computer-Mediated Communication on the Impact of Team Cohesion and Openness (1546-2234)(1546-5012): John R. Carlson, Dawn S. Carlson, Emily M. Hunter, Randal L. Vaughn, Joey F. George: Journal Articles