Author:
Pongolini, Malin (University West, Department of Economics and IT, Divison of Informatics)
Lundin, Johan (Avdelningen för tillämpad IT, Göteborgs universitet)
Svensson, Lars (University West, Department of Economics and IT, Division of Computer Science and Informatics)
Title:
Global Online Meetings in Virtual Teams: from Media Choice to Interaction Negotiation
Department:
University West, Department of Economics and IT, Division of Computer Science and Informatics
University West, Department of Economics and IT, Divison of Informatics
Publication type:
Conference paper (Refereed)
In:
Proceedings of the Fifth Communities and Technologies Conference 2011, Queensland University of Technology, Brisbane Australia
Editor:
Jesper Kjeldskov and Jeni Paay
Conference:
C&T'11 Communities and Technologies Proceedings
Place of publ.: Brisbane
URI:
urn:nbn:se:hv:diva-3770
Permanent link:
http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-3770
Keywords(en) :
Virtual team, virtual community, media choice, media richness, media synchronicity, online meeting
Abstract(en) :
This paper draws on an ethnographical study of a community of technology experts within a global automotive manufacturing company that uses information technology to communicate and collaborate in global virtual teams. Our findings show that discussions, negotiations, compromises and joint problem solving characterize media choices made in virtual teamwork. Practitioners are adding new media to ongoing interactions, rather than using media in sequence. Furthermore, one medium is not used exclusively, rather a number of media can be used in parallel. This shows that some of the fundamental assumptions built into the concept of media choice theories, are somewhat problematic as an analytical perspective when virtual teams are researched in real settings outside of laboratories and hypothetical scenarios.
Available from:
2011-11-30
Statistics:
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