"Teamwork Quality And Service Innovation Performance Of Virtual Teams" by Jason Chia-Hsien Wu and Ting-Peng Liang

PACIS 2012 Proceedings

 

Teamwork Quality And Service Innovation Performance Of Virtual Teams

Jason Chia-Hsien Wu, Department of Information Management College of Management National Sun Yat-Sen University 70 Lien-Hai Rd. Haohsiung 804, Taiwan ROCFollow
Ting-Peng Liang, Department of Managemetn Information Systems National Chengchi University 64, Sec. 2, Zhinan Rd., Wenshan District, Taipei City 11605, Taiwan ROC

Abstract

Virtual teams (VTs) have emerged as a new form of organizational structure supported by enabling information and communication technologies (ICT) that are able to meet future service innovation challenges of the fast-changing business environment. How effective are these virtual teams in comparison to traditional face-to-face groups? Is the teamwork quality similar and is information exchanged as effectively?
The objective of this research is to investigate these issues by developing a research model that combines the task-technology fit and teamwork quality concepts and by using a laboratory experiment to examine the effect of task complexity, media characteristics, and teamwork quality on service innovation performance and satisfaction. The results will offer holds important implications for research and practice in the areas of both service innovation and IT.

Recommended Citation

Wu, Jason Chia-Hsien and Liang, Ting-Peng, "Teamwork Quality And Service Innovation Performance Of Virtual Teams" (2012). PACIS 2012 Proceedings. Paper 186.
http://aisel.aisnet.org/pacis2012/186

"Teamwork Quality And Service Innovation Performance Of Virtual Teams" by Jason Chia-Hsien Wu and Ting-Peng Liang