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Virtual team awareness and groupware support: an evaluation of the TeamSCOPE system

• CHYNG-YANG JANG,
• CHARLES STEINFIELD,
• BEN PFAFF

• Department of Telecommunication, Michigan State University, East Lansing, MI, 48824, USAf1jangchyn@msu.eduf1f2steinfie@msu.eduf2f3pfaffben@msu.eduf3

• Available online 4 March 2002.

• http://dx.doi.org/10.1006/ijhc.2001.0517, How to Cite or Link Using DOI
• Cited by in Scopus (19)

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Abstract

This paper overviews a Web-based collaborative system called TeamSCOPE that has been designed to support awareness needs of globally distributed teams. Four types of awareness needs of virtual teams are defined and the awareness support features of TeamSCOPE are described. The usage patterns of eight globally distributed engineering design teams are outlined, and evaluation results are provided. Findings illustrate how group process interacts with technology to create design challenges in the support of virtual team awareness needs.

f1

jangchyn@msu.edu

f2

steinfie@msu.edu

f3

pfaffben@msu.edu

Copyright © 2002 Elsevier Science Ltd. All rights reserved.

Virtual team awareness and groupware support: an evaluation of the TeamSCOPE system 10.1006/ijhc.2001.0517 : International Journal of Human-Computer Studies | ScienceDirect.com