|Published in: |
|ICIC '12 Proceedings of the 4th international conference on Intercultural Collaboration|
| ACM |
table of contents ISBN: 978-1-4503-0818-2 doi>10.1145/2160881.2160895
AbstractGlobally distributed work has been prevalent in organizations. However, cultural issues in distributed work are still challenging team performance. Cultural intelligence, defined as individuals' capability to perform in cross-cultural settings, has great potential in untangling these issues. The present study examines three individual capabilities (behavioral cultural intelligence, language proficiency and technical skills) and their effects on partners' receptivity-based trust and satisfaction in a cross-cultural virtual environment. We develop a theoretical model based on the extended adaptive structuration theory (EAST) and verify the model in a cross-border experiment. The result suggests that focal members' behavioral cultural intelligence strongly influences their remote partners' receptivity/trust. This effect is moderated by language proficiency; 57% of the variance of partners' satisfaction is predicted by receptivity/trust and the focal members' technical skills.
Are you a trustworthy partner in a cross-cultural virtual environment?