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Saturday, 3 November 2012

Conflict Resolution in the Virtual Workplace: HR Human Resources

Conflict Resolution in the Virtual Workplace

Conflict Resolution in the Virtual Workplace
November 1, 2012 at 3:30 - 4:30 PM ET
Kathy Kacher, President(Career/Life Alliance Services, Inc.)
Karla Hill-Donisch, Owner(No Company Selected)
View Archive   Play Audio   View Slides   Transcription   Enter Booth
Corporate Conflict Resolution practices have been in place for decades and they all revolve around a very traditional model of working. They have taught us about communicating effectively, watching for signals , tracking body language and paying attention to voice and face signals.

Research tells us 93% of the meaning of a message comes from nonverbal sources and 55% of that is from facial expressions. So what happens when employees can no longer see each other, when communication happens over email, text or chat?

By 2020, it is estimated that two thirds of corporate employees will work at least one day per week virtually. As well, 65% of virtual team members have said they have never been involved in an effective team-building meeting, and 36% of the team members had never met their coworkers face-to-face.

As the workplace migrates from the traditional model of the past to the mobile and virtual workplace of the future, it is imperative that organizations adapt to these changes. With email, conference calls, Skype, chat, and Web-conferencing, it's now common for people to work together and rarely see each other face to face.

These changes have impacted the way employees and teams not only work but how they disagree and resolve those disagreements. This interactive webinar will take you through the new world of Virtual Conflict Resolution and provide you with tools and practices you can bring to your organization. New ideas the information that include: Define Virtual Workplace Conflict, Identify sources of virtual conflict, Examples of Virtual Conflict, Best Practices, Resolution Scenarios and Creating an Action Plan.
Who Should Participate
Human Resource, Diversity, Real Estate, Facilities, Information Technology, Communication, Team Leaders, Project Managers, Benefits, Health and Wellness, and Generalists.
What You Will Learn
Define virtual conflict and understand its causes Review examples and what the best practices are to resolving them Generate an action plan that includes the technology, approach and responses that any team or individual can use to bring faster closing to conflicts in the virtual world of work.
Recommended Resources
  1. Jennifer L. Carpenter, “Building Community in the Virtual Workplace” (September, 1998)Click here
  2. Nader Ale Ebrahim, Shamsuddin Ahmed and Zahari Taha, "Virtual Teams: a Literature Review", Australian Journal of Basic and Applied Sciences
  3. (3): 2653-2669, 2009, ISSN 1991-8178, 2009, INSInet Publication.Click here

Conflict Resolution in the Virtual Workplace: HR Human Resources

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