- Jon Martin Denstadli
- Tom Erik Julsrud TomErik.Julsrud@toi.no
- Randi Johanne Hjorthol
Based on a quantitative survey of Norwegian business travelers, this study compares their use of face-to-face (FTF) meetings and videoconferences (VCs). The study finds that access and use of VCs are determined mainly by industry and the geographical structure of the enterprise. It also finds that VCs and FTF meetings differ along several dimensions, suggesting that these two modes of communication fulfill slightly different needs. Based on the survey results, the authors propose a framework to understand the emerging role of VCs. This framework would address both relational and task-based dimensions.
Videoconferencing as a Mode of Communication: A Comparative Study of the Use of Videoconferencing and Face-to-Face Meetings