Buyer acceptance of g2b e-government services: an empirical study of inter-entity supply contracts
|Published in: |
|ACM SIGMIS Database archive|
|Volume 42 Issue 4, November 2011 |
table of contents doi>10.1145/2096140.2096146
The traditional focus of e-government services research has been on individuals rather than institutional users; however, buyer-accepted G2B e-government services are critical for an effective e-government services market. The purpose of this study is to identify the factors that determine buyer acceptance of G2B e-government services in the context of inter-entity supply contracts. Based primarily on an adapted version of the Theory of Planned Behavior (TPB), a sample of 185 organizational buyers of real G2B e-government services in Taiwan was examined. The findings show that perceived usefulness, perceived risk, external influence, interpersonal influence, self-efficacy, and facilitating conditions are critical factors in determining buyer acceptance. The resulting implications and recommendations for G2B e-government services research and practice are also discussed.
Buyer acceptance of g2b e-government services