Buyer acceptance of g2b e-government services

Buyer acceptance of g2b e-government services: an empirical study of inter-entity supply contracts

Full Text: PDF Buy this Article Authors: Shin-Yuan Hung National Chung Cheng University, Min-Hsiung Chia-Yi, Taiwan Roc Chia-Ming Chang Shih Chien University , Kqohsiung, China Kuanchiun Chen Western Michigan University , Kalamazoo, MI, USA King-Zoo Tang TOKO University, Pu-tzu, Taiwan Roc Chin-Hua Chou National Chung Cheng University, Min-Hsiung Chia-Yi, Taiwan Roc

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	ACM SIGMIS Database archive
	Volume 42 Issue 4, November 2011 ACM New York, NY, USA table of contents doi>10.1145/2096140.2096146

Abstract
The traditional focus of e-government services research has been on individuals rather than institutional users; however, buyer-accepted G2B e-government services are critical for an effective e-government services market. The purpose of this study is to identify the factors that determine buyer acceptance of G2B e-government services in the context of inter-entity supply contracts. Based primarily on an adapted version of the Theory of Planned Behavior (TPB), a sample of 185 organizational buyers of real G2B e-government services in Taiwan was examined. The findings show that perceived usefulness, perceived risk, external influence, interpersonal influence, self-efficacy, and facilitating conditions are critical factors in determining buyer acceptance. The resulting implications and recommendations for G2B e-government services research and practice are also discussed.
Buyer acceptance of g2b e-government services